Important Documents

We believe in being open, honest, fair and transparent. That’s why we publish our Annual General Meeting minutes – so that all our members can get involved and see how their credit union is run.

That’s why we also publish documents relating to external organisations’ policies we have to comply with, and our own internal procedures and policies – so if you wish, you can see how we’re regulated.

General Documents

Application for Membership (Adult)

Standing Order Mandate

Loan Application Form

Loan Agreement

Volunteer Application Form

Important Documents

Our Lending Commitments and What We ask of You


Website Terms and Conditions

Website Disclaimer

Our Privacy Policy

The Legal Stuff

Our Complaints Procedure

Types of Fraud

Help and Support

Our Regulators

Because it’s nice playing by the rules

Financial Services Compensation Scheme

FSCS Leaflet [Online Version].pdf

Financial Conduct Authority

FCA Mission: Our Approach

Prudential Regulation Authority

Staff Working Paper No. 658